I worked with a team to redesign the shopping experience for a pilot app. Our case study focused around product concept, user research, modeling, design, prototyping as well as the UX evaluation.
The intention of this was to add a shopping system to the existing app. To preface, the Pilot Program that we are developing for Sporty’s is an additional layer to the existing application Sporty’s currently offers. Their application involves in depth video tutorials teaching their users how to become well trained pilots. Our proposed modifications will allow users to view and order the specific products seen in these video tutorials, giving the pilots in training the appropriate tools and products necessary to feel like professionals. Not only will this supplement their knowledge of flying and the specific products are available to them, but it will also greatly improve the marketing effectiveness in Sportys’ gearing them towards selling key products to the demographics of these pilots. Through our modifications to this app, users will be able to order things directly to their door using their already created sporty’s account information.
This is what the Sporty’s training platform looked like before. Quite simple essentially just a video tutorial application. Take note there is no marketplace tab.
Our team met the supervisor at Sporty’s – J.C Mayerle, Director of Communications and User Experience. We began with Analyzation. Figuring out what exactly needs to get done, essential goals, and necessary tasks to accomplish.
Contextual inquiry and analysis of the app. Observations of users and how the app works and how what we are adding should look.
Logical architecture for how the platform currently works, and then the network topology for the envisioned additions to the platform. The information within the line drawing represents the current work. Outside the envisioned workflow.
Potential problems that might arise from our design concepts and planning stages. Ease of access for all types of users, cross-platform functionality, and backend to frontend operations.
A hierarchical task analysis provides an understanding of the task’s users need to perform to achieve certain goals. In user experience, you can use HTI analysis to describe the interactions between a user and a software system. This is great for developers for understanding how a user interacts with a system. Two essential tasks for the purchasing of products. Integrated marketplace and embedded product tags.
The wireframes gave a better visualization of what the process might look like. Designed in Balsamiq.
Heuristic Evaluation is a way to test whether a website is user friendly. We found that people were having a hard time buying items. Realized no items were being bought. Adobe XD showed the shopping experience through testers. All testers like the fluidity of it. They liked how Sporty’s has everything and includes order numbers. They suggested adding other tabs.